Plura Travel Terms and Conditions



This web site and its sub domains, and the accompanying printed materials (hereinafter “Site”) are owned by PLURA TRAVEL d.o.o., Vrelo 15a, 20207 Mlini, Croatia, OIB 93944251946, ID CODE: HR-AB-20-060291445 (further PLURA TRAVEL). By using this site, or any of her listed services, products or information you accept the terms of the general conditions of use, as well as other information which can be found here. If you do not agree with the above, please do not use.


Content on this page are also proprietary PLURA TRAVEL. Facilities that are not owned are used with the permission of their author/owner, and shall at the request of the author / owner will be withdrawn from the promotional material. All the accommodation we offer and presented on our website and other promotional materials are described according to the official categorization of the authorized tourist institutions and the insight of the accommodation made by a representative of our agency. PLURA TRAVEL guarantees the authenticity of image data and records from your program offers and the conditions under which each service offers. Certain facilities that are not part of the intermediary services of PLURA TRAVEL on the page are solely as advertising material in which the company does not mediate PLURA TRAVEL and all information and contacts under the control and responsibility of the owner service. Page voluntarily transmits the data received from business partners, or owners of tourist services, the seller (lessee ads) and for the same material bears no criminal responsibility even if the information is not accurate, or are illegal or in any way against the law. The owner of the site is fully disclaims any responsibility if you use a domain (and its associated sub-domains), and printed catalogs caused any damage to and/or third party in connection with the use or misuse of facilities within promotional material agencies.


This site is intended for personal and noncommercial use. It is not permitted to modify, copy, distribute, display, publish or otherwise transfer or sell any information, service or product, especially photographs and any other materials published on this site without the express consent of its owner or seller.


PLURA TRAVEL partners are obliged to take all reasonable measures in terms of providing accurate and quality information, and is not responsible if incorrect information from business partners about their services featured in promotional materials. Business Partner, or a particular service provider on the page is the owner or authorized representative of the owner advertised property/tourism services, and as such it possesses all the necessary documentation for doing his job. Business Partner, or a particular service provider on the site must crawl accurate and truthful information about their services and guarantees for their safety, quality and legality. Any changes shall promptly inform the site owner.


All payments will be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.


Regularly schedules are charged upon confirmation of the service, with any cancellation more than 24 hours before the tour/activity warranting a full refund lessened by administrative costs of the booking channel (10% of the total amount). Cancellations of 24 hours or less before the start of the tour do not warrant any refund. Private tours/activities are paid for fully or partially upfront, with details to be agreed on case-by-case basis. Deposits are non-refundable and go towards securing resources needed to perform the service booked. Cancellations done more than 24 hours before the service start, where the full or partial amount higher than the amount of the deposit has been paid, are subject to refunds in the height of the amount paid minus the amount of the deposit. Cancellations done 24 hours or less before the start of the service are not entitled to refund. Multiday packages have their own payment and cancellation policies that can differ from one package to the other and which will be communicated to the Guest in the written form by PLURA TRAVEL or authorized partners. Other services may have different payment and cancellation policies than what is described in this chapter. These will be communicated to the Guest in written form by PLURA TRAVEL or an authorized partner.


•E-banking / bank transfer (payment details: Plura Travel d.o.o.., Vrelo 15a, 20207 Mlini, Croatia, IBAN:HR7424070001100382823, SWIFT CODE: OTPVHR2X)
• Payment by credit / debit card (American Express®, MasterCard®, Maestro®, Visa, Diners, Discover)


All payments will be made in Croatian kuna. The credit amount charged on a customer’s credit card has been converted to local currency at the rate of Credit Card Company.


Confidentiality of your information is protected and secured by using SSL encryption. Pages for web payment are secured by using Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is a data coding procedure for prevention of unauthorized access during data transfer. This enables a secure data transfer and prevents unauthorized data access during communication between user and Monri WebPay Payment Gateway and vice versa. Monri WebPay Payment Gateway and financial institutions exchange data by using their virtual private network (VPN) which is also protected from unauthorized access. Monri Payments is PCI DSS Level 1 certified payment service provider. Credit card numbers are not stored by Merchant and are not available to unauthorized personnel.



We are committed to provide service of protection of our customer’s personal data in a way that we collect only essential basic information about our buyers that are necessary for fulfilling our obligations. We also inform our customers about the way we collect information and regularly give customers an option about how their information will be used, including the possibility to decide whether their name should be included or omitted from the lists used for marketing campaigns. All user information are strictly guarded and are available only to the employees who need those information for completing the job. All our employees and business partners are responsible to follow the principles of confidentiality protection.


We reserve the right to change these terms and conditions of advertising and other business conditions without prior notice, in order to increase quality of website or all information regarding these terms and conditions please contact us via e-mail:

Plura travel d.o.o.
Vrelo 15a, 20207 Mlini, Croatia
OIB 93944251946
IBAN: HR7424070001100382823
BANK: OTP banka d.d.
TEL/FAX: +385 91 154 4644
Daniel Čizmić, General Manager
M: +385(0)91 154 4701